Brandy Waugh, Office Manager of Mr. Rooter of Amarillo, said, “Dispatching our fleet accurately and timely has become at least 50 percent more efficient.” Waugh adds that after using the NexTraq solution in three of their vehicles, it became clear that it was necessary in all of their vehicles. “With the Fleet Dispatch application, our processes run smoother for both our staff and our customers.”
Besides the business benefits Waugh received from the NexTraq platform, she also enjoyed the peace of mind the solution brought. “We purchased the solution because our operations needed to be more fluid. However, we were surprised to discover we did in fact have after hours and unauthorized usage going on. We were able to put a stop to such activities immediately, as well as have documentation to support our discoveries.”
Additionally, Waugh found that because her drivers knew they were being tracked, the level of accountability increased. “Now that our drivers know they are being monitored, the level of accountability has increased. Our drivers ask permission to use the vans after-hours and driving behaviors have improved because our drivers know their speeds are being monitored.”
Mike Scarbrough, CEO of NexTraq, said, “One of the most important aspects of our Fleet Dispatch application is providing communication and dispatch capabilities between drivers and dispatchers. By being able to dispatch a job to vehicle, re-route a vehicle to a new service call, deliver messages to drivers and provide turn-by-turn directions, our customers are able to enhance their customer service levels while gaining a clear understanding of their fleets’ activities.”
Waugh concludes, “The NexTraq Fleet Tracking solution isn’t a luxury, but a necessity for Mr. Rooter of Amarillo.”
For more information on the NexTraq Fleet Tracking platform and its applications - Fleet Mobile, Fleet Metrics and Fleet Dispatch - please visit http://www.nextraq.com or call us at 800.358.6178.
About Mr. Rooter of Amarillo
Established in 2007, Mr. Rooter of Amarillo is a full-service plumbing and drain cleaning company offering services to both residential and commercial customers in the Amarillo, Texas area. Committed to providing prompt and affordable plumbing repair and maintenance services, it puts the needs of the customer first to ensure complete satisfaction. Because Mr. Rooter of Amarillo understands that plumbing emergencies occur at any time, day or night, they offer service 24 hours a day, seven days a week. For more information, please visit http://www.amarillo.mrrooter.com/.
Established in 2000, NexTraq™ provides the highest value GPS fleet and asset tracking solution in the telematics industry. The NexTraq platform is a cloud-based application that enables service and distribution businesses to optimize fleet operations while reducing operational costs and maximizing revenue. Based in Atlanta, NexTraq customers achieve ROI in as little as one month. For more information, please visit www.nextraq.com.