Alliance Data and NICE Receive Ventana Research 2011 Operational Leadership Award For Success in Business & Technology

Company’s Retail Services Business Recognized for Driving Innovation, Improvement in Customer Care, via Partnership with NICE

Mary Akins is one of nearly 2,200 Alliance Data customer care representatives using the NICE tool.

Ra'anana, Israel—NICE (NASDAQ: NICE) today announced that the company, along with its customer Alliance Data Retail Services, a leading provider of marketing-driven credit solutions for some of today’s leading retail brands, was recently recognized by the Ventana Research 2011 Leadership Awards in the Contact Center & Call Center category. Alliance Data was recognized for the company’s innovative use of customer service solutions provided by NICE to proactively identify trends and opportunities to further improve the experience for its clients’ private label credit card holders calling into Alliance Data customer care centers.

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‘How She Shops’—New Alliance Data Report Reveals Decline in Spontaneous Shopping, Importance of In-Store Engagement

To Build Sales, Retailers Should Invest More Marketing Dollars in the Pre-Shopping Experience

DALLAS, Texas—While promotional discounts play a major role in many retailers' marketing plans, only 17 percent of consumers say that sales or coupons draw them to a store.  This is just one of the findings that Alliance Data Retail Services, a leading provider of loyalty and marketing solutions and private label credit card programs for specialty retailers, found in its recently conducted "How She Shops" study, which provides insight…

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Grammy Award-winner Kenny Loggins and Alliance Data Collaborate to Create Change for Those with Special Needs

"A Special Evening with Kenny Loggins" Hosted by Alliance Data, Benefiting LaunchAbility, Scheduled for April 2, 2012

DALLAS—On Monday, April 2, 2012, Alliance Data will host the 11th annual "A Special Evening" concert fundraiser to benefit LaunchAbility (formerly Special Care & Career Services), a Dallas-based non-profit whose mission for the past 50 years has been to build independence for individuals with developmenta…

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