According to Inmar, the nation’s leading promotions transaction settlement provider, “Coupon redemption in the fourth quarter of 2008 grew nearly 10% compared to the fourth quarter of 2007, the first jump in redemption since the early 90s. Consumer response remained strong for the year with 2.6 billion coupons redeemed, the third year in a row at that level.” Businesses are providing both consumers and business customers with add on offers to purchase, including up sell offers and promotional incentives.
Prime promotional incentive programs include free bread from Sara Lee, Coca Cola bottles with the chance to win money and prizes and free Beyonce ringtones when consumers purchased Loreal cosmetics. Consumers love to get something for nothing. That desire for free product giveaways, combined with factors of the weak economy and increased competition among brands, is building new consumer loyalty.
Millions of people downloaded free music from iTunes in 2004 when Pepsi gave away 100 million songs. This noted music download promotion was announced at Super bowl XXXVlll. What better stage to introduce a promotional strategy of this magnitude? This was the introduction into the era of monetized digital content.
This customer reward program was successful for Pepsi, for iTunes and for the consumer. All parties involved received what they wanted. The consumers received free music. Pepsi received increased brand recognition and loyalty. iTunes, who was only a year old at the time, received brand exposure which millions of dollars of advertising could not have accomplished.
Promotional incentives are not a new phenomenon, but they are here to stay and digital music incentives are the rage. According to Risk Analyst Steve Dersch, “The DIGITAL part makes it portable, easy to distribute, and harder to abuse.” Because of the safeguards from abuse, the price of promotional music downloads can be as low as $.04- $.06 at scale instead of the expected $.86- $1.
Brands are built through customer loyalty. Customer loyalty programs including promotional incentives, music download promotions, and free add on offers are providing customers with a reason to be loyal to a brand.
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