New Facebook App launched by European Customer Experience Management (CEM) pioneers CustVox to provide a 360º Voice of the Customer (VOC) profile, across social networking channels. The first Facebook App of its kind that allows the enterprise to manage its social networking footprint in real time.
Big data is an infinitely valuable source of unstructured information, yet one which is intrinsically difficult to utilize and act upon efficiently, if at all. The problem is compounded by the ever-increasing volume and complexity of big data from multiple sources accrued by the enterprise.
There can be no doubt that Customer Experience Management (CEM) is fast becoming a must have business tool for any corporation which intends to maintain, or even boost its current market share. This is especially true in highly competitive arenas such as telecommunications.
CustVox®, a powerhouse of customer intelligence, has been the driving force behind the adoption of Customer Experience Management (CEM) by many international corporations, delivering actionable customer insights that add significant value to their business. Committed to always delivering innovative, market leading technologies and analytics, developed by its award winning R&D team, CustVox® offers an entirely scalable, modular cloud based SaaS solution that supports large B2B and B2C organizations, independent from location, culture or language. CustVox®’s CEM solutions are strategic business tools which can be deployed swiftly across the enterprise, and operated with minimal training.