Genpact Ranked Top Procurement Outsourcing Provider in Black Book 2009 Annual Survey
Genpact's 3rd Consecutive Year as No. 1 Procurement BPO Provider
08.20.2009 – New York, NY & Gurgaon, India - Genpact (NYSE: G), a leader in the globalization of services and technology and a pioneer in managing business processes for companies around the world, today announced that it has been named the leader in full service end-to-end procurement outsourcing by the Brown-Wilson Group’s 2009 ranking also known as the Black Book of Outsourcing. This marks the third consecutive year that Genpact has been recognized as the top Procurement BPO provider.
The Black Book ranking is based on surveys of more than 2,800 senior procurement supply chain professionals who are asked to evaluate their vendor relationships based on 18 key performance indicators. Genpact’s top place ranking was based upon a number of factors including highest marks in the areas of Vendor Overall Preference, Innovation, Training, Breadth of Offerings, Delivery Excellence, Reliability, Support, Customer Care and others.
“We’re extremely pleased by this recognition of our ongoing commitment to delivering best in class procurement services,” said Navanit Samaiyar, Genpact Senior Vice President, Procurement and Supply Chain Services. “At Genpact, we work closely with global clients to continuously enhance their procurement processes in order to maximize value and ensure the highest-possible quality in service delivery. This ranking reflects their positive response to that effort and we sincerely appreciate this recognition.”
“Procurement outsourcing continues to be one of the fastest growing sectors of the outsourcing market. The companies included on this year’s Black Book ranking are the leaders in helping global corporations derive maximum value from this critically important aspect of their business,” said Doug Brown, Managing Partner of the Brown-Wilson Group. “Genpact’s top position in this category for the third consecutive year is a reflection of not only the value its clients place in its commitment to innovation, but also its dedication to serving their evolving needs.”
Genpact’s Sourcing and Procurement practice delivers end-to-end procurement outsourcing solutions, enabled by its deep domain experience, best-in-class technology and strategic partnerships. With over 3,000 procurement experts, Genpact works with global companies to provide comprehensive services that include spend analysis, sourcing and category management, planning and issue of purchase order, compliance, material receipt and accounts payable.
Developed in 2004, the annual Black Book of Outsourcing study recognizes excellence among global service providers that demonstrate leadership and outstanding performance in the areas of C-Level Commitment, Corporate Direction, Leadership Impact and Human Capital Development. The Black Book ranking is recognized as a key independent industry standard for customer satisfaction in the global services industry. In compiling the ranking, the Brown-Wilson Group surveyed over 300,000 global outsourcing users collected from various sources
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- Genpact named #1 full service end-to-end procurement outsourcing provider by 2009 Black Book of Outsourcing.
- This marks Genpact’s 3rd Consecutive Year as No. 1 Procurement BPO Provider
- Ranking based on surveys of more than 2,800 senior procurement supply chain professionals who are asked to evaluate their vendor relationships based on 18 key performance indicators.
- Procurement outsourcing continues to be one of the fastest growing sectors of the outsourcing market.
- Genpact’s Sourcing and Procurement practice delivers end-to-end procurement outsourcing solutions, enabled by its deep domain experience, best-in-class technology and strategic partnerships.
- Resource Links
- Economic Times on Genpact's Procurement Services
- Genpact Named Best BPO Provider by 2008 Black Book of Outsourcing
- Genpact Tops Black Book's 2007 Supply Chain Rankings
- Genpact's Procurement & Supply Chain Practice
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- Genpact, Black Book of Outsourcing, Procurement BPO, Procurement & Supply Chain Services, Offshoring, Business Process Management
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