The Chatsworth, California based company employs “highly trained and experienced” police officers who are "committed to reducing and preventing crime to improve the quality of life within their communities."
In an effort to maintain a higher level of customer service, SSA turned to GPSTrackit for the right fleet tracking solution.
Covering a very affluent part of Southern California, filled with expensive homes, vehicles, and wealthy individuals, SSA's main business goal is to maintain the highest level of service to meet their customers needs.
Primarily, SSA’s customers wanted to know:
- Their address was being patrolled often enough through-out the day.
- Security patrolled their location slow enough to perform a security check.
- SSA patrol parked their vehicles to to do a walk of their property.
- There was tangible proof to verify their property was being patrolled as requested.
GPSTrackit suggested they implement use of the L2000V, a scalable, cost-efficient solution that is easy to use, but powerful enough to meet their customer demands.
"We were getting a bunch of new phones, iPads and tablets and different things and he mentioned your service. We mentioned our other GPS solution was not providing timely data and that we kept receiving messages about a weak signal and how it was just a bunch of problems. That’s when our [wireless rep] suggested that we take a look at GPSTrackit.” – Larry Chamberlain, Vice President and Director of SSA.
Using the L2000V from GPSTrackit, SSA has greatly improved the level of customer service their clients receive. Benefits to the company have been:
- Landmarks show how often a car visits a specific address.
- Idle reports show if a vehicle has been sitting with the engine on for more than 55 minutes.
- The detailed report will show what addresses have been visited and when, the vehicle speeds, and more.
By being able to show them a printed or faxed report of the vehicle activity for a specific address, customers feel they are being more closely protected.
This additional line of defense provided by the L2000V GPS solution is just what SSA's customers needed to feel safe and sound.
Established in 1999, GPSTrackit is a leading North American supplier of GPS hardware and software technology located in Southern California. GPSTrackit is dedicated to providing the most cutting-edge GPS technology available in the marketplace today, backed by the best customer service in the industry.
About SSA Security Group, Inc.
SSA Security Group, Inc. is setting the standard in security patrol by eliminating crime before you become a victim. We are a full service, business oriented security agency focusing on the client's needs and well being. Founded in 1991, SSA Security Group has evolved steadily and has earned distinction for a staff of outstanding, professional and highly-trained, highly-experienced police officers, committed to serving your community and committed to the reduction and suppression of crime.
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