Kirvin Doak Communications


Tweet It: .@MRGRetail wins Best Brand Retailer, Best Local-Inspired Store, & Best Customer Service at the 2019 #Airport Experience Awards! @airportxnews #AirportNews

LAS VEGAS (April 3, 2019) – Marshall Retail Group won three prestigious awards at the Airport Experience Awards in February at the 2019 Airport Experience Conference held at Caesars Palace in Las Vegas. The awards for excellence included: Best Brand Retailer, Small: Marshall Rousso; Best Local-Inspired Store: Root & Branch (RDU); and Best Customer Service, Retailers, Small. 


On winning the Best Customer Service Award, Chief Executive Officer of Marshall Retail Group Michael C. Wilkins shared, “We take incredible pride in our expertly trained staff who make magic happen daily at the store levelBy developing rich connections with guests, they purposefully deliver the MRG promise of ‘Creating Unique Experiences’.”


Additionally, the winners of the USA Today 10 Best were also announced and Root & Branch (RDU) was revealed as the winner of Best Airport Shop for Local Merchandise, too. 


Launched to support industry excellence, the Airport Experience Awards focuses on celebrating airports, leaders, operators, and concepts that are revolutionizing the landscape, evolving the industry, and changing the conversation.


The awards ceremony closed the annually-held Airport Experience Conference. Known as “the industry event of the year,” the conference is the largest gathering of executives, decision makers, and brands who operate in the airport experience industry. 

Photos may be downloaded here.

Photos Included:

1)     Chief Business Development Officer, MRG, and Founder & CEO, Airport Retail Group, LLC, Pady Regnier

2)     Publisher, Airport Experience News, Ramon Lo and Chief Business Development Officer, MRG, Roderick McOwan

3)     Roderick McOwan, Business Manager, Food, Beverage & Retail Concessions, RDU, Tara Glarum, Asst. Director and Airport Relations, Airport Retail Group, LLC, Audrey Johnson, Pady Regnier

Photo Credit: Courtesy of Marshall Retail Group


About Marshall Retail Group

Marshall Retail Group (MRG) is America’s largest, independent specialty retailer in the airport, casino, and resort marketplace. For 60 years, MRG has provided clients with a portfolio of attractive, successful brands that turn pedestrians into window shoppers, window shoppers into buyers, and buyers into loyal, repeat customers. The premiere retail development company currently operates more than 170 locations across the United States, with 70 of those operating inside airports. Stemming from iconic retail pioneers, Art Marshall and Herb Rousso, MRG has grown into a wide variety of markets such as major gaming corporations and many of the nation’s largest airports by “Creating Unique Experiences” with the consumer in mind. MRG has been awarded “Best Brand Retailer” and “Best Customer Service in Retail” in the 2018 Airport Experience Awards®, and winner of USA Today’s “10 Best” awards in 2019 for “Best Airport Shop for Local Merchandise.” For more information visit: Like and follow MRG on Facebook, Instagram and Twitter.

Media Contacts:

Kirvin Doak Communications