The “pod” concept is the first of its kind and was developed by the local engineering team in South Carolina. Traditional hubs locate equipment by function in the same area with Digital Video equipment located in one part of the building and the High Speed Internet equipment located in a different section. With the pod containing all of the services for a group of customers together, engineers can address potential problems faster. This quicker response results in the customer experiencing less time without services should a problem occur.
“Time Warner Cable is proud to serve customers in South Carolina, particularly the Summerville area and this facility reaffirms our commitment to the community and state,” said Charlene Keys, Time Warner Cable area vice president of operations–South Carolina. “Our Summerville customers display a high level of technical expertise and are among the first areas to fully utilize our newest products and services.”
With the coastal area of South Carolina being one of the state’s fastest growing areas and the cable industry growing and changing at a rapid pace, it became clear that our technology had outgrown the old site. In addition to serving traditional cable customers out of this new site, because of the upgraded technology and engineering, Time Warner Cable Business Class will also utilize this facility to service its growing base of small to mid-size businesses as well as its larger enterprise customers.
“Time Warner Cable’s investment of more than $850,000 allows us to best serve our diverse and growing customer base in the area,” said Sue Reinhold, vice president of engineering for the Carolinas. “Time Warner Cable enables our customers to better enjoy their passions, from their favorite TV shows and movies to their favorite games and sports teams. The new hub in Summerville is a part of how we deliver that service excellence.”
About Time Warner Cable Carolinas
Time Warner Cable Carolinas provides technologically advanced video, Internet and telephone services to more than 2.1 million residential and business customers. Its more than 7,900 local employees serve customers in more than 400 cities and towns across North and South Carolina.
About Time Warner Cable
Time Warner Cable Inc. (NYSE: TWC) is among the largest providers of video, high-speed data and voice services in the United States, connecting more than 15 million customers to entertainment, information and each other. Time Warner Cable Business Class offers data, video and voice services to businesses of all sizes, cell tower backhaul services to wireless carriers and, through its NaviSite subsidiary, managed and outsourced information technology solutions and cloud services. Time Warner Cable Media, the advertising arm of Time Warner Cable, offers national, regional and local companies innovative advertising solutions. More information about the services of Time Warner Cable is available at www.timewarnercable.com, www.twcbc.com, www.navisite.com, and www.twcmedia.com.