OpenAir provides new features every 6 to 8 weeks. Most professional services organizations do not have the time or manpower to understand what features should or should not be implemented. New features and updates are a part of maturing and improving any software product. Software systems are developed based on the entire user population – not specific to your particular business needs.
TOP Step Consulting, a leading expert in Professional Services Automation tools and PS Business Operations provides a low cost, low risk solution to help users of the OpenAir system implement only the features that will benefit their specific business model. In addition TOP Step also acts as the OpenAir advocate for features and enhancements each client may need to support a more efficient business. The Release Management service includes:
1. Advocate for Enhancements - Tracking and follow-up of client enhancements submitted to OpenAir
2. Release Review and Testing- Checkout of new features considering your configuration and business model to identify those that will benefit each organization.
3. Customized Release Advisement- Configuration Change Recommendation Report reviewed with the administrators and an end-user communication email so everyone knows what is changed and what to expect.
TOP Step Consulting, a leading expert in Professional Services Automation tools and PS Business Operations provides a low cost, low risk solution to help users of the OpenAir system implement only the features that will benefit their specific business model. In addition TOP Step also acts as the OpenAir advocate for features and enhancements each client may need to support a more efficient business. The Release Management service includes:
1. Advocate for Enhancements - Tracking and follow-up of client enhancements submitted to OpenAir
2. Release Review and Testing- Checkout of new features considering your configuration and business model to identify those that will benefit each organization.
3. Customized Release Advisement- Configuration Change Recommendation Report reviewed with the administrators and an end-user communication email so everyone knows what is changed and what to expect.